Frequently Asked Questions

Thank You for checking out our FAQ’s. Below are answers to many commonly asked questions. Please do not hesitate to contact us if you have other questions or would like more information.

Where exactly are you located?
8540 Franktown Rd (Hwy 10) now Ottawa-Carleton between the towns of Richmond and Carleton Place. 20 minutes from Kanata or Carleton Place. Maps and directions are available at Google Maps here. For directions to our kennel using Google Maps ensure our address is entered as 8540 Franktown Road Ottawa, otherwise it may not find us.

or just go to our contact page and look at our location map!

What are your Pick Up and Drop Off times?
Monday to Friday
8 am to 10am and 5 pm to 8 pm

Saturday & Sunday
8 am to 10 am, 1 pm to 3 pm and also 5 pm to 8 pm.

Closed Christmas Day.

What facilities do you have?
We have 29 indoor runs and 3 oversized exercise play yards. Please check our Kennel section to view photos of both inside and outside the facility.
What is the cost and what does it include?
All dogs are $38.00 per day for overnight boarding and $33.00 per stay for day stays (plus HST) regardless of pet size. Check out time is before 10:00 a.m. Which means if your pet leaves after 10 a.m. that you are charged for that day. Price includes standard cookies (milk bones, marrowbones, or homemade biscuits when available), personal care, entertainment (Satelite TV and Stereo) and play time in our 1 acre secure exercise areas. Any additional care such as administering supplied oral medication or food / vitamin supplements are also included in the cost.

*Prices subject to change

Do you have indoor outdoor runs?
We do not have the combination style indoor / outdoor runs. Our guests are taken outside 4 times daily individually allowing personal interaction between the caregiver and your pet.
Can we visit your facility prior to our pet's stay?
Yes we actually strongly recommend that you and your pet come for a visit. It’s a great time for all to meet and discuss any specific needs for your pet.

Our tour times are:
By appointment, please give us a call at 613 838-2018 to arrange a time and day that is convenient for you.

Do you provide grooming or obedience training?
No we do not provide these services at this time
Should I bring anything for my pet's stay?
We always suggest that you bring toys, blankets or other items that your pet may be fond of. If your pet will be just staying overnight or has a specific dietary food we suggest that you bring the required amount for their stay plus an added meal or two.
What about dogs with special needs like medication or physical ailments?
Oral medication which is supplied is administered at no extra charge. In the case that a pets activities are restricted due to a physical ailment it is discussed when your pet arrives for their stay. Restrictions are added to their computerized file for easy reference by the caregiver
What is the daily routine for my pet while being boarded overnight?
This would be a typical day in the winter. Summer allows for much more time being spent outside as well as pool time 🙂

Our day at the kennel starts at 7:00 A.M. Our guests are brought outside individually to do their business. Breakfast is prepared and served. General housekeeping duties are taken care of while our guests watch a little morning TV.

At approximately 11:00 A.M. our guests are accompanied to one of the large exercise areas, again individually for play time. Play time length can vary depending on conditions such as weather (summer, winter), your pet’s preference or if there are any physical restrictions that you may have informed us of. In the summer time we have pools set up in each of the exercise yards.

At approximately 1:00 P.M. it is quiet time. Our guests enjoy treats and relax and listened to streaming music.

Between 4:00 P.M. and 5:00 P.M. supper is prepared and served after which the guests are out again for their business. Once back in they watch TV as the caregiver once more does housekeeping duties. Time is also spent with the guests for hugs and pats.

At around 9:00 P.M. it’s time to get tucked in and once more they are accompanied outside for their business. Everyone gets hugs and kisses and of course biscuits for a snack before bed.

Lights are out by about 10:30 P.M. with relaxing music streaming quietly in the background. Night lights are on, the security system is activated. Cameras run all day and all night. Our boarders get comfy in their beds. It’s good night to all till we do it all over again in the morning.

Note: We live on the same property as the kennel. The security system is for additional safety of our guests which allows us (the proprietors and caregivers) peace of mind. The security system is monitored by an outside security company and monitors perimeter, smoke detectors, motions as well as temperature sensors 24 / 7.

What is the daily routine for my pet for a day stay?
Very similar to the overnight boarding but your pet arrives no earlier than 8 am and leaves no later than 8pm. The same great fun but without the sleepover :).

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